Tuesday, March 16, 2010

The Lab Vs. The Real World: Product Testing Is Hard

The Lab Vs. The Real World: Product Testing Is Hard: "Unless you've been living under a rock for the last couple months, you know that Toyota has had problems with sudden acceleration of some of its vehicles. Apparently, the root cause of the problem is still unknown, which is a little troubling to the average consumer. Toyota claims to be doing everything they can to investigate, but that doesn't seem to be enough. Now everyone and their brother are suddenly product design engineers and have the gall to tell Toyota what to do and how to do it.

Witness this opinion piece in the LA Times by David M. Cummings entitled 'Haven't found that software glitch, Toyota? Keep trying'. Mr. Cummings worked on the Mars Pathfinder project for NASA, so he has some credibility to his name when it comes to software design and product testing. But his opinion piece seems to completely miss the point of the PR nightmare that Toyota is dealing with.


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